Effective Date: October 14, 2026
Merchandising Experts provides shipping solutions for customers ordering custom patches, apparel, headwear, and promotional products.
Our website currently highlights free worldwide shipping and serves customers across international markets. Shipping eligibility and terms may vary by order. merchandisingexperts.co
1. Worldwide Shipping
We offer shipping solutions to customers in many countries worldwide.
Shipping availability may depend on:
- Destination
- Product type
- Order size
- Order weight
- Production requirements
- Carrier availability
- Customs restrictions
2. Free Worldwide Shipping
Where an order qualifies for our free worldwide shipping offer, standard shipping costs may be covered by Merchandising Experts.
Free shipping does not necessarily mean expedited shipping.
Additional charges may apply for:
- Express shipping
- Special delivery requirements
- Remote destinations
- Customs-related charges
- Duties and taxes
- Special handling
Where applicable, these charges will be communicated to the customer.
3. Production Before Shipping
Custom products must generally complete production before they are dispatched.
The overall order timeline may therefore include:
Order Confirmation → Artwork Approval → Production → Quality Check → Packing → Shipping → Delivery
Production time varies depending on the product and order requirements.
4. Estimated Delivery Times
Delivery times depend on the destination, shipping method, carrier, customs processing, and other circumstances.
Any delivery estimate provided by Merchandising Experts is an estimate unless a specific delivery commitment has been agreed upon in writing.
5. Shipping Carriers
We may use different international shipping and logistics providers depending on the destination and order requirements.
The carrier selected may vary from one order to another.
6. Tracking
Where tracking is available, tracking information may be provided after the shipment has been dispatched.
Customers should monitor tracking information and ensure that the shipping address and contact information provided are accurate.
7. Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise in writing, these charges are the customer’s responsibility.
Customs regulations vary between countries, and Merchandising Experts cannot guarantee that an order will not be subject to import charges.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.
9. Delivery Delays
Shipping delays may occur because of:
- Customs clearance
- Weather
- Carrier disruptions
- Public holidays
- Transportation problems
- Government restrictions
- Incorrect address information
- Unforeseen logistical circumstances
Such delays may be outside our control.
10. Lost or Damaged Shipments
If your package appears lost, delayed, or damaged, contact us as soon as possible.
We may request:
- Order number
- Tracking number
- Photographs
- Delivery information
- Packaging photographs
We may work with the shipping carrier to investigate the issue.
11. Partial Shipments
Depending on production requirements, an order may potentially be shipped in more than one package or shipment.
If this occurs, relevant tracking information may be provided where available.
12. Address Changes
If you need to change your shipping address after placing an order, contact us immediately.
We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
13. International Delivery
Our website identifies multiple international markets and countries served by the business. merchandisingexperts.co
International delivery times may vary substantially depending on destination and customs processing.
14. Contact Us
For shipping questions:
Merchandising Experts
Email: info@merchandisingexperts.co
Phone: +1 605 197 5900